At OOMPH, we wholeheartedly support our items. Should you be discontent with any of your bath essentials, notify us within 72 hours of your package's arrival. You may return the products at your own cost, but keep in mind that shipping fees will not be reimbursed. Total refunds will not be granted for items lacking their hidden delight. Each claim must be supported with photographic evidence. Include the initial order invoice when returning items. When sending products back, ensure they are carefully repackaged using protective materials like packing peanuts or bubble wrap, and securely placed in a box to prevent damage during shipment. Refunds or store credits will be provided exclusively for unopened items. If you need assistance, please contact: support@oomphbomb.com.